Terms and Conditions

Lutan Support Services is now trading as WEmpower.

Welcome to the wempower.com.au website and thank you for visiting.

These Terms and Conditions govern the use of wempower.com.au (“the Website”). The Website is owned and operated by WEmpower Pty Ltd (ABN 19 646 332 461) (“WEmpower”). Should you have any questions, please contact WEmpower at privacy@wempower.com.au

Acknowledgment and acceptance of terms and conditions

Please note that by accessing, using or browsing this Website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”) and WEmpower’s privacy policy (“Privacy Policy”) found at https://www.wempower.com.au/privacy-policy/. WEmpower reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the Website, you acknowledge that you have read and understood these Terms and Conditions.

By accessing, browsing and/or using the Website you agree to the following terms and conditions and you agree to use the Website in accordance with all applicable laws.

If you do not agree to the following terms or the Privacy Policy, you must cease use of the Website.

Law and entire agreement

The Terms and Conditions are governed by the laws of New South Wales and you and WEmpower each irrevocably submits to the non-exclusive jurisdiction of the courts of New South Wales.

The terms on this Site replace all previous representations, arrangements, understandings and agreements between you and WEmpower relating to its subject matter and contain the entire agreement between you and WEmpower relating to that subject matter.

Using the website and services

You need not register with WEmpower to simply visit and view the Website. However, WEmpower may from time to time require you to register for an account at wempower.com.au in order to access certain password-restricted areas of a Website and to use certain services and materials offered on and through the Website.

You are responsible for maintaining the confidentiality of your WEmpower password. You agree not to share your password, let others access or use your password, or do anything else that might jeopardize the security of your password. You agree to notify WEmpower if your password is lost or stolen, if you are aware of any unauthorized use of your password or if you know of any other breach of security in relation to the Website.

All the information that you provide when registering for an account and otherwise through the Website must be accurate, complete and up to date. You may change, correct or remove any information from your account by logging into your account directly and making the desired changes.

Disclaimer of medical liability

You understand and agree that the Website, services and any materials do not provide medical advice. Reliance on any information provided is solely at your own risk. The Website, services and any materials are for informational purposes only. The information provided is not intended as a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of content presented on this Website. If you have a medical emergency, call your physician or call one of the following immediately – 000 if you are in Australia, 999 if you are in the UK, and 111 if you in the UK for non-emergency medical support. As set forth more fully below, WEmpower will not be liable for any direct, indirect, consequential or special damages arising from the Website, services and any materials.

For health professionals, you should rely on your own professional skill, care and inquiries in the context of the clinical circumstances for each patient.

Disclaimer of warranties

Your use of the Website and services is at your own risk. The content available on the Website is provided on an “as is” basis. WEmpower does not represent that the information contained in the Website is accurate, comprehensive, verified, complete or error free. WEmpower will attempt to keep the content on the Site up to date. The content on the Website is liable to change at any time.

WEmpower does not warrant that the Website is free of software viruses or defects. Accordingly, WEmpower is not liable for any loss suffered as a result of any such viruses or defects.

To the fullest extent permitted by law, WEmpower, its officers, directors, employees and agents do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Site or any linked website.

Links to third-party sites

Unless specifically stated on the Website, the inclusion of links to third-party websites does not imply that WEmpower endorses the third-party website, its products, services or materials found there, or any results that may be obtained from using them. Access and use of any such link is at your own risk. You acknowledge and agree that the third-party website may have different privacy policies and terms and conditions of use than are found on our Website, and you further acknowledge and agree that, in such cases, your use of such third-party websites is governed by such third party privacy policies and terms and conditions of use.

You agree that WEmpower will not, under any circumstances, be responsible or liable, directly or indirectly, for any goods, services purchased from a third party website.


The copyright in the content on the Website is either owned by or licensed to WEmpower. All rights are reserved.

Other than for the purposes of, and subject to the conditions prescribed under the Copyright Act 1968 (Cth) or similar legislation which applies in your location, you may not in any form or by any means:

(a) adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the Site; or

(b) commercialise any information, products or services obtained from any part of the Site unless expressly authorised in writing by WEmpower.


The trade marks, logos and service names displayed on the Website (“Trade Marks”) are and remain the registered and/or common law trade marks of WEmpower, its affiliates, licensors or partners. All rights are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any Trade Mark is strictly prohibited without the express written consent of the owner.

Limitation of liability

Certain legislation, including the Australian Consumer Law guarantees the application of certain implied warranties guaranteeing the quality and performance characteristics of consumer goods and services and also prohibits any attempt to limit the consumer’s rights to seek redress. Accordingly and subject to the fullest extent permitted by such legislation, WEmpower shall not be liable to you for any damages resulting from your use of the Website or services, or from your displaying, copying or downloading any material to or from the Website. Subject also to the same limitation mentioned above, WEmpower shall not be liable to you for any indirect, extraordinary, exemplary, punitive, special, incidental or consequential damages (including loss of data, revenue, profits, use or other economic advantage) however arising, even if WEmpower knows there is a possibility of such damage.